Enterprise

Enterprise device and IT services.

Devices provided, managed and retired. We are the equipment people: we provide it, manage it and get rid of it, with one named contact from the first call to the last collection. Four services, in the order your estate needs them.

01Provide

Device procurement.

Laptops, tablets, handheld terminals, servers and networking, specced to what the business actually needs and sourced on merit, not margin. We manage the procurement process, service delivery and, where required, device enrolment, with in-life support and device replacements.

Infrastructure is sourced without channel-rebate inflation. The install, the documentation and the ongoing support are overseen end to end.

  • Laptops, tablets and handheld terminals, specced to the job
  • Servers, networking and the infrastructure the business runs on
  • Procurement, delivery and enrolment managed for you
  • In-life support and device replacements
  • Sourced across every vendor in our ecosystem, on merit
  • One point of contact for the whole order
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02Manage

Managed Device Lifecycle and Inventory Management Service.

A fully managed service that takes end to end ownership of your mobile device estate, so devices are efficiently deployed, maintained, tracked and retired throughout their lifecycle. It simplifies device deployment, asset tracking, repairs, replacements and end of life management.

Where devices are already sitting in storage, we start by collecting, processing and disposing of them. That releases the space and sets a clean baseline for the managed service. From then on, every disposal is handled as part of the service.

Inventory and asset management

  • Full inventory tracking and stock management
  • Serial number, IMEI and asset-level visibility
  • Real-time reporting on stock levels, movements and device status
  • Regular reconciliation and audits, with demand forecasting and stock planning support
  • Secure storage and inventory control

Device provisioning and deployment

  • Devices enrolled into MDM platforms before dispatch
  • Pre-kitted with accessories where required
  • Preparation, labelling, configuration and packaging
  • Nationwide shipping and deployment management, with tracking on every dispatch

Replacement and collection

  • Managed replacement of faulty, damaged or lost devices
  • Coordinated collections from users or sites
  • Return logistics and tracking
  • Rapid turnaround to minimise user downtime

Repair and refurbishment

  • Assessment and triage of returned devices
  • Repair through approved channels, with cost approval before work starts
  • Forensic wiping and device testing
  • Refurbished devices returned to operational stock where appropriate

Lifecycle and recovery programmes

  • Grading and assessment of returned assets
  • Refurbishment and reallocation of suitable devices
  • Buyback programme to recover value from end of life assets
  • Credit accumulated from recovered value, for future purchases, repairs or services
  • Charity donation options for reusable equipment

Reporting and governance

  • Current stock holdings, dispatch, replacement and repair activity
  • Asset recovery and buyback updates, MDM unenrolment requirements
  • Device lifecycle status reporting
  • Weekly service summaries and operational insights

Service levels

  • New inventory processed and logged within agreed timescales
  • Support requests answered within agreed SLA windows
  • Dedicated managed services support team and defined escalation
  • Scheduled service reviews, plus an annual review and continuous improvement programme

What it gives you

  • Less internal administration and operational burden
  • Full visibility and control of the device estate
  • Faster deployment and replacement, better asset utilisation
  • Secure, compliant disposal and recovered residual value
  • Consistent reporting, and a service that scales as you grow
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03Support

IT managed services.

Managed laptops with a help desk behind them, delivered through our partner Focus Group. The install, documentation and ongoing support of the equipment your business runs on, overseen end to end, with a UK based named contact and response times agreed in writing.

  • Managed laptops with help desk
  • Install and documentation overseen
  • Ongoing support with response times in writing
  • One named contact, not a ticket queue
InstallSupportOversee
04Retire

IT asset disposal.

Secure and compliant collection, wiping and destruction of end of life equipment, with the documentation to prove it. Where a device still has value, we recover it for you.

Secure disposal

  • Secure and compliant device destruction
  • WEEE compliant disposal processes
  • Waste transfer and compliance documentation provided
  • Environmentally responsible recycling and disposal

Value recovered

  • Forensic wiping and device testing
  • Grading and assessment of returned assets
  • Buyback to recover value from end of life assets, credited against future purchases, repairs or services
  • Charity donation options for reusable equipment
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v.Partnerships

Our partners.

AM:PM MediaWebsites, Meta advertising, social and content. Delivered by AM:PM Media, who you brief directly.
Nxt2Nu and Instant AccessHandsets.
Focus GroupManaged laptops with help desk.
WorldpayPayments.
vi.Why GenTech

How we work.

i.Transparent

Scope in writing.

Defined scope and deliverables, agreed up front, with what GenTech is accountable for and what it costs.

ii.Human

A named contact.

UK based, with response times agreed in writing and a direct line, including the weekends your business opens.

iii.Liberated

Month to month.

Consultancy work runs month to month with no long tie-in. Where a supplier contract has a term, such as a card terminal, it is stated on the page.

iv.Experienced

Sixteen years in the trade.

Founded by an operator with sixteen years in sales, procurement and technology across a range of industries and sectors.

vii.Questions

Common questions.

What happens to the devices already sitting in storage?

As a first step we collect, process and dispose of them. That frees the space and sets a clean baseline for the managed service. From then on, every disposal is handled as part of the service.

Are devices set up before they arrive?

Yes. Devices are enrolled into your MDM platform before dispatch, prepared, labelled, configured and packaged, with tracking on every dispatch.

Is disposal WEEE compliant?

Yes. Disposal follows WEEE compliant processes, with waste transfer and compliance documentation provided and forensic wiping before a device leaves the estate.

Can old devices be worth something?

Yes. Returned assets are graded, and a buyback programme recovers value from end of life devices as credit towards future purchases, repairs or services. Reusable equipment can be donated to charity.

What reporting do we get?

Stock holdings, dispatch, replacement and repair activity, asset recovery and buyback updates, MDM unenrolment requirements and device lifecycle status, with weekly service summaries.

Where do you work?

We work with businesses across the UK.

GET STARTED

Ten minutes on a call. A clear next step, same day.

+44 7901 945823  ·  govi@gentechuk.com

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